Changelogs

Jul 27th – You can now design, customize, and analyze each persona as its own experience — with dedicated widgets, knowledge, and analytics.

Persona is now a core feature, not just a setting. Manage all your Personas from the main menu, customize each one’s widget design, and give it dedicated knowledge — documents, catalogs, and FAQs — for more specialized agents. You can also break down Analytics and leads by Persona to see how each one shapes conversations and drives results.

Jul 24th – You can now edit or delete multiple records — or all filtered results — in one step, with clear counts and confirmation prompts.

Manage content faster by selecting multiple records—or all filtered results—and editing or deleting them in one step. Clear selection counts and confirmation prompts help keep large updates quick and safe.

Jul 23rd – You can now give each persona its own voice and Quick Replies — making every specialist feel truly distinct.

Each persona can now have its own voice and Quick Replies, including text and image buttons. This makes every specialist feel more distinct and better tailored to the page, audience, or shopping experience it supports.

Jul 22nd – You can now apply brand guidelines and choose from multiple image models — for cards that truly represent your brand.

Custom Product Cards just got even better. You can now apply brand guidelines and choose between multiple advanced image models—giving you more control over how each card looks, feels, and represents your brand.

Jul 21st – You can now upload knowledge faster and more reliably — with major gains in performance and stability.

Uploading knowledge is now faster and more reliable. File Upload 2.0 significantly improves performance and stability, creating a smoother foundation for bringing content into your agent.

Jul 20th – Your Avatar can now auto-upload interview result CSVs to your Google Drive — ready to open in Sheets or Excel.

Interview result CSVs can now be uploaded automatically to a Google Drive folder of your choice as soon as an evaluation is created. Each file includes candidate details, scores, comments, and overall feedback—ready to open in Google Sheets or Excel.

Jul 17th – You can now tell your agent exactly how to welcome, continue, and convert every campaign click.

Decide what happens after a shopper clicks a campaign notification. Give the agent dedicated instructions for how to welcome them, continue the campaign conversation, and guide them toward the intended action.

Jul 16th – You can now group shoppers by what they reveal — age, location, interests — and run campaigns that actually fit.

Group shoppers based on what they reveal in conversations, such as their age, location, interests, or shopping needs, and use those audiences to run more relevant campaigns.

Jul 15th – You can now describe the look and info you want — Omakase generates richer, eye-catching product cards for you.

Turn standard recommendations into richer, more eye-catching product cards. Simply describe the look and information you want, and Omakase generates the card for you.

Jul 14th – You can now create different agent personalities per page — a skincare advisor here, a gift concierge there.

Give shoppers the right expert wherever they enter your site. Create different personalities for different pages, such as a skincare advisor, gift concierge, or technical specialist. (All personalities will initially share the same voice.)

Jul 13th – Your Avatar can now display up to 4 custom banners on the thanks screen — perfect for promoting careers pages, blogs, or social channels.

Keep candidates engaged even after the interview ends. You can now add up to 4 custom banners to the post-interview thanks screen, each with its own image and destination link — perfect for promoting your careers page, company blog, or social channels. Banners are easy to manage right from the display settings, with image upload, link configuration, and a live preview, and they appear instantly on the candidate-facing thanks screen once saved.

Jul 10th – You can now edit call flows in plain language and test them on a real phone number — before they reach your customers.

Describe a change in plain language and preview exactly what will change — before it touches your live flow. A built-in phone simulator with a dedicated test number lets you dial in and verify real conversations before they reach customers. Existing flows can be turned back into an editable brief with one click — less time building flows, more confidence operating them.

Jul 9th – You can now tailor the action text on product cards — and use prompts to adapt CTAs across product categories.

You can now customize the action text shown on individual product cards. You can also use a prompt to define how CTAs should change across different product categories, creating more relevant calls to action for every recommendation.

Jul 8th – Your agent can now learn from what visitors share — surfacing visitor types, needs, and behaviors to sharpen future recommendations.

Your agent can now learn from what shoppers share in conversations—revealing visitor types, purchasing behaviors, common needs, and other meaningful segments. You can review the generated insights and choose whether to use them to improve future product recommendations. This helps your agent continuously learn from the zero-party data shared directly by your visitors.

Jul 7th – You can now trigger targeted widget campaigns based on visitor behavior — from page dwell time to inactivity or ad referrals.

Widget notifications just got a major upgrade. Instead of relying on a single welcome message, you can now create targeted campaigns that appear based on visitor behavior. Trigger campaigns when someone spends time on a product page, becomes inactive, or arrives through an ad or email campaign—giving you more control over when and how your widget engages each visitor.

Jul 6th – You can now see attributes identified from each conversation — helping you understand who’s engaging and how to segment them.

Visitors Activity now shows the attributes identified from each conversation, helping you better understand who is engaging with your agent and how different visitors can be grouped into meaningful segments.

Jul 3rd – Your Avatar can now skip the signup screen — letting candidates jump straight into the interview with just their email.

Get candidates into the conversation faster. You can now skip the signup screen entirely, allowing candidates to enter their email on the waiting screen and jump straight into the interview. You can also set a custom nickname for how the AI addresses each candidate, with support across Job, Casual, Counseling, and Sales interviews.

Jul 2nd – You can now type “/product” inside your rules to pull items straight from your catalog into your ruleset.

You can now type /product inside your personality instructions or custom rules to search your product catalog and pull products directly into your ruleset.

Jul 1st – You can now see who’s active on your site and what conversations they’re having — for deeper visibility into engagement.

You can now see which shoppers are active on your site and what kinds of conversations they are having. Shoppers adds a new layer of visibility on top of conversations, helping you understand visitor activity, repeat visits, and overall engagement.

Jun 27th – You can now save evaluation criteria once and reuse them across Avatars — keeping reviews consistent and easy to manage.

You can now save evaluation criteria once and reuse them across Avatar types in a single click, making it much easier to keep reviews consistent. Templates can also be reordered with drag-and-drop, while linked scenarios keep their criteria locked for more standardized evaluations.

Jun 26th – You can now stay on top of every product update with a new notification bell built into your dashboard.

Never miss an update. A new notification bell is now available in the top-right of your dashboard across every product, making it easy to stay on top of product announcements and updates. You can switch between All and Unread, and mark items as read individually or all at once.

Jun 25th – You can now fine-tune how each AI phone agent handles interruptions — for more natural, human-like calls.

You can now fine-tune how each AI phone agent handles interruptions directly from the dashboard. Keep agents talking through quick acknowledgments, prevent cut-ins while reading numbers or emails, and give callers more time when needed — for more natural phone conversations.

Jun 24th – You can now sync product data in real time via Google Sheets — built to support catalogs of 10k–50k products.

You can now integrate Google Sheets for real-time inventory updates, making it easier to keep product data synced while supporting large catalogs in the 10k–50k product range (pending Google review).

Jun 23rd – You can now enjoy faster, more responsive chats powered by a new inference model and streaming improvements.

We’re launching Chat v2.0 — a major upgrade focused on reducing conversation latency. With a new inference model, streaming improvements, and reduced processing time between messages, chats now feel faster and more responsive.

Jun 22nd – You can now build, run, and review sales training role plays — all from one dedicated flow.

We’re introducing a new end-to-end Role Play flow for sales training. Managers can create scenarios with reusable criteria templates and persona options, while trainees can jump into practice sessions through a dedicated My Role Play page — making it easier to run, review, and improve sales conversations in one place.

Jun 21st – You can now review interviews faster with a dedicated Q&A Summary tab — searchable, structured, and exportable as CSV.

Interview History now includes a dedicated Q&A Summary tab alongside the transcript. Reviewers can quickly scan responses in a structured question-by-question view, search by keyword, and export the full summary as CSV.

Jun 20th – You can now receive email notifications the moment your AI finishes a call — with summaries, context, and direct links.

Stay in the loop the moment your AI finishes a task. Call flows can now send email notifications with a summary of what was handled, who it was for, and a direct link to the customer’s call details — making follow-ups faster and more informed. Email is the first notification channel, with more on the way.

Jun 19th – You can now apply for early access to voice cloning — bringing brand-aligned voices to live interactions.

We’ve begun alpha testing a new voice cloning capability for enterprise clients. It’s an early step toward more personalized and brand-aligned voice experiences in live interactions.

Jun 18th – You can now capture ZIP codes alongside leads for richer customer context and follow-ups.

We’ve expanded lead capture to now also support collecting ZIP code — giving teams more customer context for follow-up, conversion tracking, and downstream workflows.

Jun 17th – You can now see how Image Maps, Rich Menus, and Quick Replies drive engagement and conversion.

We’re adding a new Feature Tracking section to Analytics, giving you visibility into how in-conversation features such as Image Maps, Rich Menus, and Quick Replies are being used — and how they contribute to deeper engagement and conversion.

Jun 16th – You can now choose from 20 new studio-quality voices.

We’re excited to announce 20 new characters with studio-level voice quality — 10 English and 10 Japanese. Existing voices will now be labeled Classic, while the new generation will appear as Studio.

June 15th – You can now sync candidates from Omakase.AI Avatar directly to HERP in real time.

Hiring just got more seamless. Candidates who go through Omakase Avatar interviews can now be automatically synced to HERP, eliminating manual data entry and keeping your hiring pipeline up to date in real time.

June 12th – You can now enjoy more natural speech and faster, more stable responses across all Avatar conversations

We’ve upgraded the voice engine across all Avatar conversations. Speech sounds more natural, and responses are noticeably faster and more stable — delivering a smoother experience whether it’s an interview, a casual chat, counseling, or sales.

June 10th – You can now set business hours once and let your AI phone agent handle after-hours calls automatically.

Set your business hours once, and your AI phone agent will automatically adjust how it responds. During open hours it handles calls as usual; outside business hours it can switch to a dedicated after-hours flow for callback requests, alternate contact options, or return-time guidance — all configurable from the Customer Support dashboard.

June 8th – You can now set a dedicated prompt just for your product pages — separate from your main widget — so every interaction feels tailored to the moment of purchase.

The Product Page Widget now has its own dedicated conversation style. You can customize the prompt separately from the main widget, making it easier to tailor the experience specifically for product-page interactions.

June 5th – Get enriched data from Omakase

Data Hub v2.0 is now faster, more accurate, and more transparent. You can now see the exact quotes used to generate metadata in the exported report, and in Analytics you can track which generated metadata contributed to a recommendation. 

June 2nd – You can now customize screens with your own logo, colors, and messaging.

We’ve released a major branding upgrade for the recruitment experience. Recruiters can now customize the candidate-facing signup and thank-you screens with their own logo, colors, and messaging — with a live preview that updates instantly as they edit.

June 1st – You can now embed Omakase directly into your product pages, giving customers a more personalized way to ask questions before they buy.

The Product Page Widget now has its own dedicated conversation style. You can customize the prompt separately from the main widget, making it easier to tailor the experience specifically for product-page interactions.

May 30th – Your Avatar now asks questions based on each candidate’s resume.

Avatar calls just got more personalized. Users can now upload their resume before starting a call, allowing the Avatar agent to analyze their background and deliver a more relevant, personalized career Q&A experience.

May 29th – You can now see call volume, transfers, and billing at a glance — all in one place.

A new analytics view for phone support teams, giving you a clearer picture of call volume, transfers, and billing at a glance.

May 27th – Up to 1.5s faster for smoother conversations

Omakase chat is now more responsive, with message latency reduced by up to 1.5 seconds for a smoother conversation experience.

May 26th – Omakase now supports Zapier for selected workflows

Omakase now supports Zapier for selected workflows, including importing product data from XML/RSS feeds and sending leads directly to Klaviyo.

May 24th – You can now sync your product catalog into Omakase through XML and RSS feeds

Bringing your catalog into Omakase just got easier. You can now import product data through XML and RSS feeds, making setup faster and more flexible.

May 23rd – You can now bring your brand to life with AI avatars that talk, guide, and support customers.

Meet Omakase AI Avatar, high-fidelity digital clones that can represent your brand 24/7. Created from a person’s video footage, these avatars go beyond one-way presentation to hold real-time conversations, answer questions, guide users, and deliver a consistent brand experience across support, sales, and more.

May 21st – You can now capture key customer data during AI calls and export it straight to Excel.

Your AI phone agents can now capture structured data during conversations, such as reservation numbers, request types, plan names, and application dates. Define what to capture in your call flow, and each call will automatically populate those fields as the agent speaks with the customer. Results can then be exported to Excel, turning AI conversations into structured, reportable data for post-call operations.

May 19th – You can now add Image Maps and Flex Messages to make shopping conversations more visual and interactive.

Rich (Commerce) Experience just got more powerful with support for Image Maps and Flex Messages. Image Maps let you turn visuals into tappable experiences by defining interactive regions, while Flex Messages let you add rich supporting cards alongside product cards to explain products more visually and bring shopping conversations to life.

May 17th – Rich Menu, Rich Header, and Compact Mobile Dock come together to make your widget more interactive and native on mobile.

Rich Experience adds a new layer of mobile-first UI enhancements to your widget, making the chat experience more interactive, more navigable, and more native on mobile. This feature is currently available for enterprise users.

May 15th – You can now receive lead notifications together with conversation summaries.

You can now send conversation summaries together with lead notifications for both chat and voice. This can be configured so the lead is delivered along with the summary, with a short delay of a few minutes after the conversation ends.

May 12th – Connect to EC Force in One Click

EC Force is now a first-class integration and our first step into Japan’s leading subscription commerce stack. Merchants can connect their store with a single API token, allowing the AI phone agent to handle key subscription actions through natural conversation — including changing delivery cycles, pausing, skipping the next shipment, or canceling a subscription.

May 11th – You can now enhance your agent with rich menus and a compact dock for a native app feel.

We’re introducing a new rich experience that adds rich menus and a compact dock on top of the existing experience. When enabled, these visual components create a more native mobile feel, empower the experience, and make navigation easier for customers.

May 10th – You can now customize quick replies with up to 10 options and smart rules.

Quick Replies now support up to 10 options.
We’re also introducing Quick Reply Instructions, giving you more control over how replies are generated. Set rules for how many quick replies should appear based on the conversation type, category, or agent behavior.

May 9th, 2026  – You can now configure your Shopping Agent directly from the dashboard chat.

Configure your Shopping Agent with help built right into the Shopping Dashboard. The Omakase site assistant can now answer questions and assist with setup directly in chat, making it easier to customize your Shopping Agent without leaving the dashboard.

May 7th, 2026 – You can now collect ZIP code and phone number before chats and calls begin.

Capture more customer details before the conversation even begins. In addition to email, your agent can now collect ZIP code and phone number before starting a chat or call—giving teams more flexibility for conversion tracking, follow-up, and customer workflows.

May 1st, 2026 – You can now change settings and move across pages just by asking.

The Omakase Assistant can now update fields directly and navigate to the dashboard page based on your conversation. Available for both Voice and Chat.

April 30th, 2026 – Get enriched data from Omakase

Better recommendations start with better data.

Data Hub 1.0 helps enrich and expand your catalog with the deeper context customers actually care about, making it easier for Omakase to answer nuanced questions, improve recommendation quality, and strengthen your exported catalog.

April 28th, 2026 – You can now navigate your Robot

We’ve built a monitoring and control dashboard for Omakase OS.

The dashboard gives them a proper UI to monitor and control the robot without touching a terminal.

April 26th, 2026 – Omakase Smart Glass is here

Omakase is now available on smart glasses, bringing shopping guidance and visual assistance into a hands-free experience. Currently available in beta for Meta Ray-Ban glasses.

April 24th, 2026 – Get answers right inside the product

The Omakase AI assistant helps users understand available features, navigate the system, and quickly find the tools they need.

April 22d, 2026 – Flag calls that need human follow-up

Call flows can now automatically flag calls that need human follow-up, such as when a product cannot be found or an order fails during the call.

These cases appear in the Customer Management dashboard as Requires Callback, with the reason included in the call memo so operators can respond quickly.

April 19th, 2026 – We have redesigned the dashboard

We’re excited to introduce a major redesign of the Shopping Agent experience. With clearer structure, better guidance, and a more intuitive flow, it’s now easier to get started and make the most of the system

April 16th, 2026 – Call Flow and Shopify Integration

Shopify merchants can now take phone orders end-to-end through our Call Flow engine. Customers can browse by catalog number, add multiple items in one call, and complete orders with the AI—unlocking 24/7 phone ordering without tying up staff.

April 13th, 2026 – Test out your robot’s motion

You can author a motion, replay it in the simulation environment to check whether it’s safe (no self-collision, balance holds, etc.), and then — with one click — replay the exact same motion on the real robot. This massively tightens the loop between designing a motion and seeing it run on hardware.

April 10th, 2026 – Security just got stronger

Clients can now enable multi-factor authentication in account settings using an authenticator app, adding an extra layer of protection for safer, more secure logins.

April 8th, 2026 – A major leap in subtitle quality for voice interactions

Available for enterprise customers, subtitles are now significantly more accurate and better synchronized with the agent’s speech, creating a smoother and more polished experience—especially for brand names, specialized terminology, and other moments where precision matters most.

April 6th, 2026 – Test and refine your agent with more confidence

You can now compare different personalities and behavior rules directly in the playground for both chat and voice, making it easier to evaluate what works best before going live.

April 3rd, 2026 – You can now navigate your Robot

Robots can now move through human spaces on their own, which unlocks use cases like patrolling a venue or guiding a visitor to a destination. Besides a pre-built map, the robot generates the map dynamically as it explores.

April 1st, 2026 – Design the ideal call flow from start to finish

You can now map out how your agent should handle an entire customer interaction, enabling more precise fine-tuning and higher-quality call experiences.

March 30th, 2026 – Scale Your Team with Individual Logins

Collaboration just got easier. You can now invite team members to join your organization and give each person their own separate login, making it easier to manage access and work together as your team grows

March 27th, 2026 – A more secure and configurable foundation for voice

A major upgrade to the core of our voice system. Voice Pipeline 2.0 enables a more secure and configurable platform for enterprise use, creating a stronger foundation for flexible, high-trust voice experiences.

March 24th, 2026 – Call Center Dedicated Dashboard is here

A dedicated workspace for operators handling AI-transferred calls. View real-time call status, AI-generated summaries, transcripts, recordings, and caller history in one place—so your team has the full context they need to respond quickly and stay aligned.

March 22nd, 2026 – Your phone agent just got better ears

We’ve upgraded speech recognition and introduced Transcriber Keyterms, allowing the AI to better recognize important business-specific words like brand names, product names, and industry terms.

The result: more accurate transcriptions and smoother conversations, even on noisy phone lines.

March 20th, 2026 – Try out the upgraded our AI camera capabilities

See smarter, faster, and more securely. Vision 2.0 delivers improved speed and lower latency while strengthening security. With enhanced privacy protections—including secure on-server data storage for selected customers—you can unlock powerful visual intelligence with confidence.

March 18th, 2026 – You can now design and customize embedded buttons

Your agent, your brand. You can now create fully customizable embedded buttons that match your website’s look and feel—making it easy for users to launch the Agent widget without disrupting the experience. A more seamless, native way to connect users with AI.

March 16th, 2026 – Showcase up to 10 welcome cards at the start of a conversation

First impressions matter. You can now display up to 10 welcome cards at the start of a conversation—giving you more flexibility to guide users, highlight key actions, and create a richer, more engaging experience from the very first interaction.

March 13th, 2026 – Join a live camera directly from the chat interface

Users can now join a live video call directly from the chat interface. When visual guidance can enhance the experience—such as product recommendations or guided shopping—the AI agent can prompt users to start a call instantly with a single tap.

March 10th, 2026 – Protect customer data with built-in identity verification

We’ve strengthened the security of our customer support service. Agents can now require one or two identity verification checks before providing access to sensitive information, helping ensure a safer and more secure support experience for customers.

March 8th, 2026 – Notify AI about the product click

You can now choose whether the AI agent can detect which product a user opened during a conversation. This helps teams keep the agent focused on a single topic when needed, without being influenced by browsing behavior.

March 5th, 2026 – Take full control of your UTM parameters

Users can now customize UTM source, medium, and campaign parameters directly in their chat and voice links.

Easily edit values, enable or disable parameters, and gain clearer visibility into what’s driving traffic and conversions.

March 2nd, 2026 – Deliver follow-ups, reminders, or resources instantly

Automate SMS messages during live calls based on custom conditions.
Send follow-ups, reminders, or helpful links at exactly the right moment to continue the conversation beyond the call.

February 27th, 2026 – Each Agents now has each dashboard

Manage all your agents from one central hub.
Each agent now operates within its own dashboard for independent configuration and analytics.

February 25th, 2026 – External providers can now receive a summary of the conversation from Omakase

Your AI agent seamlessly transfers context and key details to your external system or widget — ensuring smooth escalation without repeating information.

February 23rd, 2026 – Supporting multiple phone numbers for hands off/redirection

Each Phone Support Specialist can have several labeled handoff numbers (e.g., Billing, Returns, Technical Support), and the AI will dynamically route transfer requests to the most appropriate destination based on the conversation context.

This ensures faster resolutions, smarter escalations, and a more seamless experience for your customers.

February 21st, 2026 – View and experience how your agent will behave on your website before launch

Easily switch between Desktop Preview and Mobile Preview to ensure the experience looks and feels exactly how you want it across devices.

February 19th, 2026 – Seamlessly connect your tools from one central place

Connect and control all your apps from one centralized workspace.

February 17th, 2026 – You can now connect to Zendesk in One Click

Already using Zendesk?

You can now connect Omakase.ai to Zendesk instantly — with just one click.

February 15th, 2026 – Connect to Gorgias in One Click

Already using Gorgias?

You can now connect Omakase.ai to Gorgias instantly — with just one click.

February 13th, 2026 – Fine-tune your AI agent’s speaking speed to match your preference

Whether you prefer a calm, steady tone or a faster, high-energy delivery, your agent can now match your brand style and customer expectations.

February 11th, 2026 – Get leads directly into your HubSpot account

Collecting customer information through Omakase.ai?
You can now connect your Omakase.ai agent to HubSpot and automatically sync captured leads into your HubSpot CRM.

No more manual exports.
No more missed follow-ups.

As soon as a conversation turns into a lead, the contact is instantly pushed to HubSpot – ready for your workflows, email automation, and sales team.

February 8th, 2026 – Your Agent can now accept bookings directly over the phone

Supported clients can now accept bookings over the phone with real-time Hacomono integration. AI Agents check availability, book sessions, and confirm reservations instantly – turning calls into completed bookings.

February 5th, 2026 – Cleaner conversations, naturally multilingual.

We’ve upgraded chat formatting and message structure to make conversations cleaner, easier to follow, and more human—for both customers and agents.

TITAN Protocol 2.0 also introduces multilingual chat support.
Within the first few exchanges, the AI agent automatically identifies the user’s preferred language and continues the conversation naturally in that language—no manual setup required.

February 2nd, 2026 – Get notified instantly when a conversation turns into a lead

Stop checking your dashboard nonstop.
Now, you’ll receive instant email notifications whenever a new lead is captured, so you can follow up faster and never miss an opportunity.

January 29th, 2026 – Highlight your products the moment a conversation starts

Kick off conversations visually. Add up to 4 customizable welcome cards to guide users from their first interaction.

January 27th, 2026 – Collect customer’s emails before starting the chat

Collect customer emails before the conversation starts with a customizable popup giving your team valuable context from the very first message, just like Zendesk.

January 25th, 2026 – Robotics OS for Human Interaction (HRI)

Omakase OS: Pre-launched!!
Robotics OS for Human Interaction. Made in 🇯🇵.

Manufacturers build the body. We give it the soul.
Voice, Eyes, Motion. Unified into one intelligence—powered by Omotenashi (Anticipatory Hospitality).

Explore more: omakase.ai/robotics

Exactly one year ago (Jan 25, 2025), we launched Omakase AI Beta. 15,000+ AI Agents created globally.

Today, we take that intelligence from the screen to the physical world. Omakase OS is the bridge between AI and Real-world Action.
・Proactive Intelligence: Situational awareness that infers intent—no wake-up phrases.
・Human-Aware Mobility: Natural navigation that understands personal space.
・Robot-Agnostic: A plug-on module providing a unified interaction layer across any hardware.

By integrating Omakase AI as the brain, we’ve made the anticipatory grace of Japanese hospitality programmable.
We are defining the new standard for how robots live among us.

The era of Human-Robot Interaction (HRI) starts now 🚀

January 21st, 2026 – Track Shopify orders instantly through AI-powered phone calls

Shopify merchants can now support customers over voice with real-time order tracking, allowing callers to instantly check their order status without waiting for a human agent.

January 19th, 2026 – Experinece better chat experience

Chat responses now stream in real time for a smoother, more responsive experience.

January 17th, 2026 – Connect to your external widget

Already using a live-chat or support widget? Now Omakase.ai can connect to it.

With External Widget Connect, you can smoothly hand off conversations from your AI agent to your human support team — using the tools you already have.

January 15th, 2026 – Your AI Agent have eyes to support you better

Your AI agent can now see what your customers see.

With Omakase Video, your AI agent understands images and live camera input, enabling truly multimodal customer support — just like a real video call with a human agent.

Customers can simply show, not explain.

• Show their face to get personalized skincare or beauty recommendations
• Hold up an outfit to find the best style, size, or matching items
• Share a product issue through the camera for instant troubleshooting

Omakase Video brings visual understanding into every conversation, unlocking more accurate support, better recommendations, and higher customer confidence.

It’s not just chat anymore.
It’s a visual, conversational AI experience.

January 13th, 2026 – A button that can connect from an AI to YOU

Seamless Handoff allows customers to instantly connect from the AI Phone Call Agent to a human team member when needed. With a simple handoff button, live calls can be transferred smoothly without dropping the conversation or losing context.

January 11th, 2026 – Spam Blocking to Protect Your Call Agent

Spam Blocking protects your Phone Call Agent from unwanted and malicious calls. The system automatically detects and blocks spam and robocalls before they reach your AI agent, ensuring only genuine customer conversations are handled.

January 9th, 2026 – Get call insights directly from your dashboard

Phone Call Agent Analysis provides clear, actionable insights from every AI-handled phone conversation directly within your dashboard. Review call summaries, conversation details, and key interaction metrics to better understand customer needs and support performance.

January 7th, 2026 – Enables strict accuracy checks to prevent inaccurate responses

Omakase TITAN Protocol 1.0 introduces strict accuracy checks designed to prevent inaccurate or unverified responses from the AI agent. When enabled, the system validates each response against approved data sources before delivering it to customers.

January 5th, 2026 – The widget settings feel more intuitive and user-friendly

Smart Widget 3.0 introduces a faster, more intuitive AI agent experience with redesigned widget settings that are easier to understand and manage. The upgraded widget loads quicker, responds faster.

January 2nd, 2026 – The Phone Call Agent delivers phone-based support with conversational AI

Offer customers a familiar support experience. Just like calling a traditional support line, but handled by an intelligent AI agent. Customers can speak naturally over the phone while your AI agent answers questions, provides assistance, and resolves issues instantly.

December 26th, 2025 – Track your order status directly through your conversation for Shopify

Your AI agent widget can now be used to check order status and view order details for any purchase made on your store, based on the data imported into our order database for Shopify.

December 23rd, 2025 – Capture more accurate information through AI-powered conversations

Your AI agent now better understands user intent and captures more accurate information throughout each conversation.

December 19th, 2025 – Your AI agent now sounds more transparent with smoother conversation

This update resolves issues causing conversations to cut off mid-session and reduces noise-related problems.

December 17th, 2025 – Auto Product Metadata Extraction + Smarter Search Reranking

We’ve improved product discovery with smarter metadata extraction from uploaded files and AI-powered reranking for more relevant search results.

December 15th, 2025 – Track your order status directly through your conversation

Your AI agent widget can now be used to check order status and view order details for any purchase made on your store, based on the data imported into our order database.

December 11th, 2025 – Hospitality Operation System for Robotics

Meet our hospitality module that fuses a multimodal voice conversation engine for customer engagement with autonomous robot control.

December 8th, 2025 – High-Volume Data Ingestion is live

Your AI agent can now handle massive data imports with speed, reliability, and enterprise-grade security.

December 4th, 2025 – Smarter product recommendations are live!

We now enrich products with powerful metadata (tags, SKUs, categories) from the site data and Shopify—plus auto-categorize items for missing data. Giving more accurate, relevant recommendations for your users.

November 29th, 2025 – Adjust your widget’s height to better fit your website’s design

Change the widget’s height percentage so customers can comfortably use both your website and the AI agent.
Go to Dashboard → Interface → Widget Height Percentage

November 26th, 2025 – Shape your AI agent’s personality to perfectly fit your brand

Give your AI agent a personality that matches your brand — from tone and expressions to characteristics and style.

November 24th, 2025 – Define your AI agent’s professional role

Choose your AI agent’s profession type so it can better support your goals and deliver more effective assistance.

November 20th, 2025 – Instantly teach your AI agent your newest updates

Choose whether your AI agent relearns your entire website or just a specific page, ensuring it always provides customers with the most up-to-date information.

November 18th, 2025 – Your widget is now improved for a better user experience

We’ve upgraded the widget to feel faster, more intuitive, and more mobile-friendly than ever.

What’s new

• Smart Quick Replies
  Pre-populated response options now dock above the input field, letting users respond instantly with a single tap.
• Persistent Header
  Users can now close the widget at any moment, even when the keyboard is active—no more hunting for the close button.
• Flexible Exit Options
  Added a bottom-positioned close button for users who prefer dismissing from where their thumb naturally rests.
• iOS-Optimized Experience
  Redesigned screen dimensions and interactions to feel native on iOS while providing similar native experience on Android as well.

November 16th, 2025 – Download all your raw conversation data instantly

You can now export all your AI agent’s conversation data in one click.
This makes it easy to analyze patterns, customer intent, FAQs, sentiment, and performance.

November 13th, 2025 – Better Scraping for your AI Agent

Your AI agent just got smarter.
Enjoy more accurate extraction of product and FAQ URLs, improved product data recognition from website images, and higher-quality FAQ detection.

November 10th, 2025 – Japanese LP is Live

We’ve made our site even more welcoming for Japanese visitors!

November 6th, 2025 – Start your free trial today

See the impact before you commit. And if anything feels uncertain, we’re right here to help.

November 3rd, 2025 — We’ve enhanced our scraping to better detect your products and FAQs

Your AI agent now understands your site even better — enabling smarter, more relevant conversations.

October 27th, 2025 – Easily select from AI Agents with unique, pre-trained personalities

Pick the character that best matches your brand’s voice and style, and let your AI Agent truly represent you.

October 25th, 2025 — Omakase instantly updates your store data

Your Shopify products now sync in real time — no more waiting for updates.
Your AI Agent will always share the latest product details with customers, ensuring every interaction reflects your most accurate store information.

October 23rd, 2025 — Let your AI Agent speak like you

Your AI Agent can now sound just like you or anyone who represents your brand.
Bring your personality, tone, and warmth to every interaction, making conversations more authentic and engaging.
Tailor your agent’s voice to match your brand identity and create a customer experience that feels truly personal.

October 21st, 2025 – You can now choose where your AI Agent shows up

Want your AI Agent to show up only on selected pages?
Now you can customize its visibility with full control — decide exactly where your agent should engage with customers for the best experience.

October 20th, 2025 – Your AI Agent can now help you help close the sale, not just recommending

Your AI Agent is now page-aware — it understands what shoppers are viewing and tailors its conversation accordingly. From recommendations to closing the sale, it can now provide deeper, more relevant information based on the page your customers are on.

October 17th, 2025 – Faster, smoother setup for your Omakase app

We’ve simplified the Omakase installation experience on Shopify — now quicker, clearer, and easier than ever to get started.

October 15th, 2025 – Your AI Agent now adapts its recommendations to what you’re viewing

It can recognize which pages a shopper is currently browsing — or has visited before — and use that context to deliver smarter, more relevant product suggestions that feel perfectly in tune with their journey.

October 10th, 2025 – Login with Single Sign On

Users can now sign up and log in seamlessly with their Google account for a faster, more secure experience.

October 8th, 2025 – New voice tones — more personality for your AI Agent

We’ve added more default voice tones to give your agents more personality and flexibility — making every customer interaction more engaging and perfectly on-brand.

October 6th, 2025 – Gain easy, in-depth access to your customers’ conversation data

Your AI Agent can now summarize customer conversations and give you instant insights into what they’re asking, feeling, and interested in.
At a glance, see the topics that drive engagement and the sentiment behind every interaction — all visualized in your new analytics dashboard.

October 3rd, 2025 – Understand the questions behind every conversation

You can now see your customers’ insights at a glance. Explore their level of interest through Sentiment and discover what excites them most with Topics.

September 30th, 2025 – Track conversions from your AI Agent

Curious how your AI Agent is performing as a sales agent?
Exclusively for Shopify, you can now track how many conversions your AI Agent has generated.

September 26th, 2025 – Your AI Agent now turns conversations into qualified leads

Easily capture customer information through AI-powered conversations and continue the communication seamlessly.

September 24th, 2025 – Adopt Japanese to your AI Agent

Your AI Agent can now speak fluent Japanese. This means you can serve customers in their native language, capture more sales from Japanese shoppers, and expand your store globally with ease.
It’s the perfect way to build trust and unlock Japan’s fast-growing e-commerce market!

September 22nd, 2025 – Your Shopify App has been upgraded

Your products, features, and settings are now more stable and reliable than ever.

Install our app to get your AI Agent live on your site! ⇨ https://apps.shopify.com/omakase-ai

September 18th, 2025 – Pause Your AI Agent for Maintenance

Updating your site? Need to take your AI Agent offline temporarily?
You can now pause your AI Agent without removing the pixel from your site.

How to access:
Dashboard ⇨ Widget ⇨ Engagement & Notification ⇨ Widget Rollout Percentage ⇨ Set it at 0%

September 17th, 2025 – Your AI Agent Just Got Smarter

Your AI Agent can now deliver richer, more detailed information to your customers. With improved voice information handling, your agent is better equipped to answer questions and provide the support your customers need.

September 12th, 2025 – Your AI sales agent always goes live

Now your AI sales agent launches every time. If clawing doesn’t work for unique sites, we seamlessly switch to SEO-powered setup so you’re never stuck.

September 2nd, 2025 — Your Widget Now Opens Automatically

Your Customers, Your AI Agent — Seamless Interaction
Let your customers interact with your AI Agent to effortlessly explore your site and get the support they need — instantly and seamlessly.

You can enable this feature by going to Dashboard ⇨ Widget ⇨ Appearance
From there, choose after how many minutes you’d like the widget to automatically open.

August 29th, 2025 – Infrastructure Upgrade Announcement

We’ve successfully upgraded our infrastructure from Heroku to AWS to enhance system performance, reliability & stability, and data coverage.

August 25th, 2025 – AI Agent can now “Add to Cart”

Your customers love your products—and now getting to checkout is even faster.

Your AI Agent can now add items directly to the cart for them!*
All it takes is a simple phrase like: “I want to purchase this.”
The item magically appears in their cart, ready to check out. 🛒✨

*This feature is currently rolling out to Shopify stores, and we’ll be announcing it to all Shopify customers very soon.

August 18th, 2025 – Uploading files just got better

You can now choose exactly which files to use when training your AI Agent—whether for products, FAQs, or general reference.

• Speed Boost: File uploads that used to take 10–20 minutes now process in just a few seconds.
• Bigger Files uploads: Upload files up to 100MB with ease.

Enjoy a more organized and flexible file upload experience.

August 17th, 2025 – Experience your AI agent instantly — just one click.

This makes it effortless to let customers experience your AI agent anywhere: on your website, in emails, or even through social media.

New Widget Controls:

• Set a time delay so the widget opens automatically after a few seconds.
• Choose the default widget state for a more tailored customer journey.

Make it easy for customers to engage with your AI Agent — and turn conversations into sales!

August 13th, 2025 – Edit and Test your AI Agent

First impressions matter.
You can now edit and test your AI Agent instantly — all in one screen.
Turn your AI Agent into your store’s best sales representative by making every first interaction count.

August 4th, 2025 – Enhanced Security at Omakase.ai

We’re making your account even more secure.
Omakase.ai now requires email verification and includes improved protection for password resets. Your data and access are safer than ever.

July 22nd, 2025 – Your store doesn’t need to say “Shop Now.”

Customize your call-to-action button to match your brand voice — whether it’s “Explore,” “Get Yours,” or something more unique. A personalized CTA drives more clicks and conversions.

Access Dashboard ⇨ Widget ⇨ Appearance ⇨ Button Style

July 18, 2025 – Escalate a call from AI Agent to Human Agent

If a customer wants to speak with a live agent — for example, to cancel a subscription or handle a complex request — Omakase.ai can now automatically offer a “Click to Call” button that connects them directly to your team.

Access dashboard ⇨ Custom Rules ⇨ Add rules and phone number

July 14th, 2025 – Set Rule Priorities in Your Dashboard!

Some rules matter more than others? Now you can prioritize them easily!
Just drag and drop to reorder — the higher it is, the higher the priority.

June 4th, 2025 – Smarter Navigation, Better Organization

With the new layout, everything on the dashboard is easier to find and neatly organized.

June 27th, 2025 – Never Lose Your Changes Again

Keep forgetting to hit “Save” after making adjustments? No worries—we’ve got you.
You’ll now get a notification if you try to exit without saving your changes, so nothing gets lost.

June 25th, 2025 – Set the specific phrase to end the call

Sometimes customers forget to hang up. Now, you can set:

• Trigger Phrases – Define specific phrases (like “That’s all” or “Thank you”) that signal the AI agent to end the call.
• Silence Timeout – Automatically end the call after a set period of silence.

This helps your AI agent exit gracefully when it’s no longer needed—keeping things efficient and natural.

June 23rd, 2025 – Adjust Your AI Agent’s Speaking Speed

Do your customers prefer a faster or slower pace?
You can now control how fast your AI agent speaks—customize the speed to match your audience’s preference and provide a smoother experience.

June 20th, 2025 – Personalize Your AI Agent’s Greeting and Farewell

You can now customize your AI agent’s welcome message and end message:

• Welcome Message: A greeting customers hear when they start the call.
• End Message: A closing message that plays when the customer ends the call.

Make every interaction feel more personal and on-brand from start to finish.

June 18th, 2025 – Customize and make it your own

You have full support to customize your AI agent—and the best part? You can test your changes in a live demo before making any payments.

Just insert your URL and see exactly how your AI agent will look and feel—tailored to your brand from the start.

June 18th, 2025 – We’re Officially Live!

Our beta phase has come to an end, and we’re excited to announce that payments have now begun.
Our subscription plans start at $19/month, with pricing based on the number of conversations your AI agent has with customers.

Please see our pricing details here: https://www.omakase.ai/pricing

June 13th, 2025 – Personalize Your AI Interactions

With custom prompts, your AI agent can ask the right questions—like collecting contact info for future updates—while staying true to your brand voice.

June 9th, 2025 – Smarter Product & FAQ Management

You can now sort your products and FAQs by status, making your knowledge base more organized and easier to manage.

May 29th, 2025 – Control Your Rollout: Test What Works

Not sure if Omakase.ai is making a difference yet? Now you can set the percentage of visitors who see the widget on your site with our new Rollout Settings.

With Rollout Widget, you can expect the following:

• Safely introduce the widget to your audience
• Measure before going all-in
• Compare impact on engagement and sales 

Access Dashboard ⇨ Widget settings ⇨ Engagement & Notifications ⇨ Widget Rollout Percentage. 

May 28th, 2025 – Customize Your AI Agent with Smart Rules

Omakase.ai’s new Rules Settings feature lets you guide your AI Agent’s behavior with clear, customized instructions. With the new feature, you can now avoid specific topics or trigger specific responses to common requests. Example: 

If a customer asks, “How do I cancel my subscription?”
You can set a rule so the agent responds:
“To cancel your subscription, please call 000-0000-0000.”

Access Dashboard ⇨ Custom Rules

Check out our blog for more details. 

May 26th, 2025 – Hybrid “Chat + Voice” Widget

Omakase.ai has unveiled a hybrid widget that seamlessly integrates chat and voice interactions into a single interface. This innovation allows customers to choose their preferred communication method—typing or speaking—enhancing their shopping experience.

Check out our blog for more details. 

May 25th, 2025 – We’re Launching Our Pricing Plans in June!

After 4 months in beta, we’re excited to announce that Omakase.ai’s pricing structure will officially launch this June.

Plans will start at $19/month, and if you choose annual billing, you’ll save 15%!

• View Pricing Structure
• Join our Affiliate program – Spread the word and earn rewards!

Thank you for being part of our journey, this is just the beginning!

May 23rd, 2025 – Better Product Recommendations, Now Full-Screen

Omakase.ai just got smarter—and more user-friendly!
Now, when your AI Agent recommends products, customers no longer need to scroll sideways. Recommended items are displayed in a full-screen layout, making it easier to view, compare, and decide at a glance.

May 20th, 2025 – Shopify users can now integrate Omakase.ai with One-click

Shopify user? Great! If your website is hosted on Shopify, you can now implement Omakase.ai with just one click. It’s fast, easy, and no coding required.

See the step-by-step instructions here: Integration Guide

May 12th, 2025 – Try Omakase.ai in Action with Our New Demo Site!

Introducing sellmeapen.ai, our live demo site where you can experience Omakase.ai firsthand.

Meet JB, our AI Agent, who will help you find the perfect pen based on your needs. This interactive site gives you a clear idea of how Omakase.ai works in a real shopping experience.

Give it a try and see the magic in action!

May 9th, 2025 – New Dashboard Features Add

Following functionalities have been added to the dashbaord:

• Copy and Paste FAQs: You can now copy and paste multiple paragraphs at once from your FAQ list. Perfect for bulk updates and quick edits.
• Product Catalog / Knowledge Base Export: Need a backup or want to review your content offline? You can now export your Product Catalog and Knowledge Base directly from the dashboard.

Access Dashboard ⇨ Product Catalog / Knowledge Base ⇨ Export

May 7th, 2025 – Smarter Recommendations, Better Explanations

Omakase.ai can now recommend products with even more context.
Not only will your AI Agent suggest the right items—it will also explain why those products are a great fit for your customers, helping build trust and boost conversions.

May 5th, 2025 – Our blog is now live!

We’re excited to share that the Omakase.ai blog is now up and running. We’ll be posting regularly to keep you updated on new features, tips, and everything happening at Omakase.ai.

Stay tuned!

May 2nd, 2025 – Introducing Voice and Chat (Search) Switch Button

You can now seamlessly switch between Voice and Chat (Search) modes with a single click.
Whether you prefer speaking to your AI Agent or want to search on Chat mode, the choice is yours—just toggle the mode that suits you best for a more flexible and personalized experience.

April 30th, 2025 – Faster Updates for Products & Knowledge Base

Omakase.ai now makes it easier than ever to update your product info and FAQs.
Simply click on the section you want to edit, whether it’s a product description or a knowledge base entry and make your changes instantly. No more digging through settings.

Quick tweaks, real-time updates. Simple as that.

Access Dashboard ⇨ Product Catalog / Knowledge Base ⇨ Edit!

April 29th, 2025 – Customizable Voice Options Are Here

Want your AI Agent’s voice to match your website’s vibe? Now you can choose the voice that fits best—whether it’s soft, cheerful, or a female tone, the choice is yours.

And for those tricky product names, you can now educate your agent the correct pronunciation.
For example: If your agent mispronounces “Omakase,” you can train it to say “Oh-Mah-Kah-Seh.”

Your brand, your voice – just the way it should be.

Access Dashboard ⇨ Agent Persona ⇨ “Select Voice” / “Pronunciation Instruction”

April 25th, 2025 – Omakase.ai App is ready on Shopify

You can now seamlessly integrate Omakase.ai with your Shopify store to enhance product recommendations and customer support.

April 18th, 2025 – Omakase.ai Voice Official Launch

Omakase.ai Voice turns your website into a Voice-Powered Sales Agent that talks, listens, and recommends while your customers browse. Chatbots suck — they don’t sell.

🗣️ Voice-Powered Sales Agent — Actually talks like a salesperson (not a support script)
🛍️ Live product recommendations and browsing during the conversation
💬 Conversation Data Analytics — Track what your customers ask, want, and convert on
🕵️‍♂️ Smarter Scraping Engine — No setup. Just drop your URL.
🆓 Create your Voice Sales Agent for free — no credit card required
🛒 Shopify App is almost there — just waiting for approval

We announced it on Product Hunt — and the response was incredible!

• Ranked #1 Product of the Day
• Ranked #5 Product of the Week

March 24th – Gain Full Visibility Into Your AI Agent’s Conversations

You can now access detailed insights into the conversations between your AI Agent and your customers.

On the Analytics page, you’ll find:

• Performance Trends
• Time Saved
• Product Engagement
• Questions Answered
• Top Performing Products
• Most Commonly Asked Questions
  …and much more!

Use these insights to optimize your store, improve customer experience, and drive better results.

Access Dashboard ⇨ Analytics

March 21st – Going Global with Multilingual Support

As Omakase.ai expands globally, we’re excited to announce improved multi-language support!

Do your website visitors speak Arabic? No worries—Omakase.ai now allows you to set language preferences to better serve your international customers.

Access Dashboard ⇨ Account Settings ⇨ Set your preferred language

March 19th – Smarter Conversations, Better Recommendations

With improved website scraping, Omakase.ai now delivers faster, more accurate conversations.

Our product recommendation engine has also gotten smarter—it can now suggest multiple products at once, along with clear reasons for each suggestion. If the agent isn’t fully confident, it will ask follow-up questions to better understand your needs and provide the most relevant options.

March 16th – Scraping has improved!

We’ve improved our scraping capabilities — your AI agent can now read and learn from your website more accurately and quickly. That means better recommendations, smarter responses, and a smoother setup experience!

March 12th – Customize your Chat Widget to match your brand

Widget Position:
You can place the Omakase.ai widget wherever it fits best on your site—bottom right, left, or center. Choose the position that works best for your layout and user experience.

Text & Accent Color:
Feel free to customize the widget’s text and accent colors to match your brand. You can choose any color that aligns with your design preferences.

Access Dashboard ⇨ Widget Settings

February 28th – Document Upload Is Here!

Have your product lists or FAQs in Excel, PDF, or CSV?
You can now upload them directly in the dashboard, and your Omakase.ai agent will learn from them instantly. Making responses even more accurate and personalized.

Access your Dashboard ⇨ Documents⇨ Upload Documents

February 25th – Introducing The New Hybrid Dashboard

You can now chat with your agent and use a traditional menu interface . Giving you more flexibility to customize exactly what you need, the way you prefer.
Fast edits or guided setup? You choose.

February 20th – Our demo experience just improved

Enter your site URL to try the new demo experience. See your AI agent in action with our updated interface — just drop in your URL and start chatting instantly.

February 16th 2025 – The New Agentic Dashboard is here!

This isn’t just any dashboard, it’s conversational. With the new Agentic Dashboard, you can chat directly with the system to customize your AI agent.

Just ask something like:
“Give me a pixel tag to implement Omakase.ai on my site”
— and it will instantly generate the code for you.

February 6th 2025 – Your Omakase.ai Agent Is Ready to Deploy!

You can now integrate your Omakase.ai Agent using our new pixel tag. Just copy and paste the script into your website and your AI Agent will be live, ready to assist your customers 24/7.

January 18, 2025 – Omakase.ai Official Launch

Create your Personal Shopper AI Agent with just a URL — It learns and boosts your online sales automatically.

‘We’ve Reinvented Chatbots’
Forget everything you know about them. Omakase.ai turns your website into an AI-powered retail experience with just a URL. No coding. No complex setup. Just smart, seamless customer engagement. This isn’t another support bot—it’s your Personal Shopper AI Agent. It boosts online sales through hyper-personalized conversations, delivering the same level of service as your best retail staff but is 10x easier to implement. From small shops to major retailers, Omakase.ai is changing how businesses connect with customers online.

We announced it on Product Hunt — and the response was incredible!

• Ranked #4 Product of the Day
• Ranked #5 Product of the Week