Jul 27th – You can now design, customize, and analyze each persona as its own experience — with dedicated widgets, knowledge, and analytics.
Persona is now a core feature, not just a setting. Manage all your Personas from the main menu, customize each one’s widget design, and give it dedicated knowledge — documents, catalogs, and FAQs — for more specialized agents. You can also break down Analytics and leads by Persona to see how each one shapes conversations and drives results.
