Client Background
Help Is Hope is a nonprofit organization providing crisis support, mental health resources, and community empowerment services to adults 18+ and their families in California’s Central Valley. Through innovative technology programs, digital inclusion initiatives, and community partnerships, Help Is Hope focuses on meeting underserved populations in moments of need and guiding them toward lasting help and healing. Their website plays a vital role in outreach, education, and fundraising, making it easy for supporters to donate, learn more, and get involved.
Help Is Hope aimed to improve how visitors accessed information and support on their website. Their goals are to make it easier for people in crisis to find resources quickly, and reduce the volume of repeat inquiries handled by their team. By creating a more approachable, self-guided experience, they hoped to serve more people with clarity and care.
Challenge / Problem
Many visitors to Help Is Hope’s website are in emotionally vulnerable situations or are motivated to take meaningful action. Whether they are seeking support for reentry services, digital literacy programs, or exploring ways to give, it is essential that they find the information they need quickly and with minimal confusion. The organization wanted to ensure that every visitor felt guided, reassured, and able to act without barriers.
As their reach expanded throughout Stanislaus County, it became clear that offering immediate, accurate support online was just as important as the work happening at their Hope Headquarters and in the community. They needed a way to serve more people efficiently while staying true to their values of empathy, clarity, and care.
Solution
Help Is Hope implemented a voice AI assistant named Helen using Omakase.ai to guide visitors through the site with warmth and empathy. Helen was trained to provide information on crisis resources, donation options, program enrollment, reentry services, and contact details. She helped first-time visitors understand the organization’s mission around social justice and digital inclusion, access support quickly, and feel safe taking the next step.
Using Omakase’s fast, low-code setup, Helen was embedded directly on the site and styled to reflect Help Is Hope’s compassionate tone. She offered real-time guidance on topics like what to expect when booking a meeting with their team and how to connect with support services, making the experience more approachable and supportive for every visitor.
Results / Impact
Helen drove meaningful engagement with visitors exploring donation and program participation options. Sessions averaged 3.0 messages, indicating that users were actively engaging with the assistant to get the information they needed. Helen also helped visitors book consultations to access the support they needed through voice calls, showing that visitors were taking direct action after interacting with her. These early results highlighted Helen’s ability to guide users toward key resources and create a more supportive, action-oriented experience.
Takeaways / Why It Matters
Help Is Hope’s use of Omakase.ai shows how voice AI can play a meaningful role in nonprofit outreach and community empowerment. By offering real-time guidance through Helen, the organization created a more approachable experience for visitors navigating sensitive situations or seeking ways to contribute to social justice initiatives. The assistant helped make information more accessible without adding strain to the team.
Mission-driven organizations like Help Is Hope are using Omakase.ai to deliver clear, compassionate support that meets people where they are and makes every interaction more impactful in breaking cycles of inequity and fostering digital inclusion.
