Client Background
He & She MD is a modern telehealth provider redefining how men and women access care for sensitive health needs. Offering virtual consultations and discreet prescriptions for weight loss, hormone therapy, hair growth, and sexual wellness, the company serves patients across the United States. Their fully digital model is designed for convenience and privacy—delivering expert medical care straight to a patient’s door without the awkward waiting rooms or long clinic lines. As He & She MD continued to grow, their website became the primary touchpoint for potential patients seeking answers about their services and treatment options.
The Challenge
With hundreds of new visitors landing on their site daily, He & She MD faced the challenge of providing immediate, judgment-free support to users researching personal health concerns. Many visitors had questions about how the process worked, whether treatments were confidential, and what to expect from online consultations—but were hesitant to call or email. Traditional customer service channels were limited by hours of operation and staff availability, leading to potential drop-offs before users booked consultations.
To maintain trust and streamline the digital experience, He & She MD needed an always-available solution that could respond with empathy, accuracy, and professionalism—helping users take that crucial next step from curiosity to care.
The Solution
Partnering with Omakase.ai, He & She MD introduced a branded conversational AI agent to their website that could engage visitors the moment they arrived. The intelligent assistant was trained to answer frequently asked questions, explain treatment options, and guide users toward booking consultations—all while maintaining the calm, reassuring tone of a trusted medical professional.
The AI agent now acts as a 24/7 digital front desk, capable of fielding inquiries like “How does discreet delivery work?” or “What treatments are right for me?” and linking visitors directly to the right service page or consultation form. For complex or clinically specific questions, the agent smoothly transitions the conversation to human staff or medical experts.
Installation was fast, requiring no complicated setup or coding. Within days, He & She MD had a fully operational AI agent embedded sitewide, complete with smart action buttons like “Start your Consultation,” “Learn About Weight Loss,” and “Get Started for Men/Women.”
The Results
Since implementing Omakase.ai, He & She MD has seen measurable improvements in both engagement and efficiency. Visitors now receive immediate, round-the-clock guidance—resulting in higher conversion rates from landing page visits to booked consultations. The AI agent also alleviated pressure on the support team by automatically handling common questions about treatment steps, shipping, and confidentiality.
Beyond numbers, the human-like conversational tone has helped strengthen trust with visitors navigating sensitive health issues. Patients feel more comfortable asking questions and taking action, while the He & She MD team can focus on providing high-quality medical care instead of repetitive support interactions.
Why It Matters
In an industry where empathy, trust, and responsiveness are everything, He & She MD’s partnership with Omakase.ai shows how conversational AI can elevate the patient experience. By combining automation with warmth and discretion, the brand has created a seamless pathway from website visit to medical consultation—no waiting, no stigma, no barriers.
He & She MD’s success highlights a growing truth in telehealth: the future of care isn’t just digital—it’s conversational. Businesses like He & She MD are proving that with Omakase.ai, healthcare providers can deliver compassion and convenience at scale, empowering more people to take charge of their health with confidence.
