TLDR
Omakase.ai powered a fully branded AI Agent—‘Sean Lee’—that provides 24/7 instant support and sales assistance. Visitors can ask questions, book calls, claim a 40% discount, or get customer service with a single click. This proactive, always-on experience not only drives conversions, but also builds trust and frees the team from routine inquiries.
Client Background
Credit Business in a Box is a small to mid-sized U.S.–based digital services company operating in the credit-repair and financial-services space. The business provides “done-for-you” credit repair packages—complete with ebooks, templates, software, and training—designed to help entrepreneurs quickly launch and grow their own credit repair ventures.
Credit Business in a Box sought to scale its customer acquisition and onboarding with less manual effort. They needed to streamline how prospective clients engage with their platform, ask questions, get support, and convert — all while reducing reliance on manual human labor in early-stage support and lead qualification. Their goals included reducing support load, improving conversion rates, and speeding up onboarding.
Challenge / Problem
Primary Pain Points:
The team was manually building AI bots and chat workflows, segmenting logic for voice agents, and assembling all AI voice support from scratch — a process that was time-consuming, error-prone, and hard to scale. Because these processes were custom and manual, maintaining them (updating, debugging, scaling) was cumbersome and inefficient. The burden on support and engineering was high, especially as user volume increased.
Why Solving It Was Important:
- To grow sustainably, the client needed a more scalable, maintainable automation layer for support, lead qualification, and user engagement.
- Without it, incremental growth would require proportional increases in labor, eroding margins and frustrating users with inconsistent support.
- Time to respond and user friction could hurt conversion rates and brand perception.
Solution
How Omakase.ai Was Deployed:
Omakase.ai replaced the manual bot-building workflows with a more streamlined, integrated setup. The system was quick to set up and easy to use — meaning the team could onboard new conversational/voice flows without writing everything from scratch. It allowed embedding of voice agents, chatbot logic, and logic-based workflows all under one unified platform, reducing the complexity of stitching together disparate tools.
Specific Implementation Details:
- Branded AI Agent: Credit Business in a Box launched a 24/7 AI Agent named Sean Lee, giving the chatbot a personable identity that welcomes users and guides them through the site.
- Proactive Greeting & Expertise: The agent instantly greets visitors with a friendly message—“Ask me anything about launching or growing your credit business with digital products”—which clearly positions it as an expert resource.
- Multi-Action Buttons: Quick-access options such as Get 40% Off Order, Book a Call, and Get Customer Service provide one-click pathways for key conversions (sales, consultations, and support).
- Always-On Support: The visible “Talk” button reinforces that users can receive help at any time, increasing engagement and reducing friction.
“With Omakase.ai, everything became much smoother and easier to manage. The system was quick to set up, easy to use, and helped us operate far more efficiently without needing to build everything by hand. I’d also like to mention how excellent the customer service has been — responsive, supportive, and always helpful whenever we’ve had a question.”
– Sean Lee (Founder, Credit Business in a Box)
What Changed (Before vs After):
| Metric | Before Omakase.ai | After Omakase.ai |
| Time to build new conversational/voice flow | Long, labor-intensive | Much faster, lower effort |
| Support burden on early funnel | High | Reduced |
| Process complexity & maintenance cost | High | Lower |
| Operational efficiency | Moderate | Much smoother and easier to manage |
| Reliability / consistency | Variable (due to manual setup) | More stable & consistent |
Results:
- Higher Conversion Opportunities: By offering immediate discount access and scheduling calls directly through the bot, the AI Agent likely improved conversion rates and average order value.
- Reduced Support Load: Customers can resolve questions or book calls without waiting for a human rep, cutting response times and lowering operational costs.
- Brand Personality & Trust: Presenting the AI as “Sean Lee” adds a human touch, increasing user trust and encouraging interaction.
Businesses like Credit Business in a Box are unlocking greater operational efficiency, more consistent conversational experiences, and reduced manual burden by leveraging platforms like Omakase.ai. If your business is ready to scale conversational support without exponential increases in labor, Omakase.ai can be a powerful catalyst.
