Client Background
SSIN Studio is a specialized beauty salon focused exclusively on eyebrow shaping and eyelash perm treatments. Known for its attention to detail and personalized care, the studio guides clients through every step of their beauty journey, from in-depth consultations to professional treatments and aftercare. Their services combine expert techniques such as waxing, tweezing, and precision perming to enhance the natural beauty of brows and lashes while delivering long-lasting results.
As interest in brow and lash treatments grew, SSIN Studio saw the opportunity to elevate its online experience for clients. Many visitors had questions about how treatments worked, whether they were eligible based on skin sensitivity or recent procedures, and what kind of aftercare was needed. The team wanted to make this information easy to access while maintaining the studio’s premium, personalized feel. Their goal was to create a smooth and informative digital experience that supported clients before they arrived at the salon.
Challenge / Problem
Clients frequently sought clarification about SSIN Studio’s treatment flows for both eyebrow and eyelash services. Common questions included how to prepare for appointments, what steps were involved in waxing or perming, and what to expect afterward. Many also wanted to know about contraindications, such as whether recent facials or skin conditions might prevent them from receiving treatment. While this information was available on the site, it wasn’t always easy to find or navigate. The team needed a better way to deliver instant, reliable guidance that could address these needs in real time.
Solution
SSIN Studio introduced a voice-powered AI assistant using Omakase.ai to guide clients through their services with clarity and care. The assistant was trained to explain each step of the eyebrow and eyelash treatment process, highlight important precautions, and answer common questions about preparation, timing, and aftercare. It also directed users to relevant policies or instructions based on their input.
The assistant was integrated into the SSIN Studio website with a quick setup and was customized to match the studio’s calm, professional tone. Clients could now interact with the assistant to get immediate answers, explore treatment flows, and feel more confident and prepared before their visit.
Results / Impact
The voice assistant at SSIN Studio engaged in 97 customer conversations, generating a total of 688 messages with an average of 7.09 messages per session. These conversations focused on helping users understand treatment flows, prepare for their appointments, and feel confident booking their services. The assistant supported a smoother customer experience by answering questions in real time and reducing the need for manual follow-up from the team.
Takeaways / Why It Matters
SSIN Studio’s use of Omakase.ai highlights how voice AI can enhance the customer experience for service-based beauty businesses. By providing accessible, real-time guidance, the assistant supported better decision-making and allowed the team to focus on delivering personalized care in the salon.
Beauty studios like SSIN Studio are using Omakase.ai to streamline communication, reduce friction in the customer journey, and create a more confident, informed client experience.
