Client Background
Lorraine Music Academy is a leading music education center in India that nurtures musical and creative potential in children and adults. The academy is known for its comprehensive curriculum and emphasis on passion-driven learning. It offers personalized instruction across a wide range of disciplines, such as piano, violin, guitar, drums, musical theatre, public speaking, and voice. Lorraine Music Academy fosters both technical skill and artistic expression. Its mission is to ignite a lifelong love for music through structured guidance, performance opportunities, and a values-based approach to education.Education-focused organizations like Lorraine Music Academy are using Omakase.ai to simplify discovery, support growth, and build stronger student engagement from the very first interaction.
As interest in music education grew, Lorraine Music Academy aimed to improve how families and prospective students navigated their offerings online. With a diverse curriculum and varying skill levels across age groups, the team wanted to ensure that users could easily understand their specializations and find the right program for their interests. Their goal was to create a smooth, supportive experience that would help new learners feel welcome and informed from the start.
Challenge / Problem
Many prospective students and parents had questions about how the academy’s courses were structured, what the enrollment process involved, and how to choose the right path for specific goals such as performance, confidence-building, or professional development. Repetitive questions about disciplines, schedules, and eligibility were taking time away from personalized support. Lorraine Music Academy needed a reliable way to deliver accurate, friendly answers in real time without burdening their team.
Results / Impact
In the first month, the AI assistant Lorraine engaged in 24 customer conversations, generating 148 total messages with an average of 6.17 messages per session. The assistant also helped initiate 29 voice calls, showing that users were taking meaningful next steps to connect with the academy. These early results reflect steady engagement and indicate that Lorraine is helping prospective students and families feel more confident in reaching out and exploring their options.
Takeaways / Why It Matters
Lorraine Music Academy’s use of Omakase.ai shows how educational institutions can enhance their online experience with real-time, intelligent support. By helping visitors navigate offerings clearly and confidently, the AI assistant supports better decision-making and reinforces the academy’s reputation for care and excellence.
