{"id":235,"date":"2025-06-19T04:19:58","date_gmt":"2025-06-18T19:19:58","guid":{"rendered":"\/blog\/?post_type=guides&#038;p=235"},"modified":"2025-06-19T04:27:42","modified_gmt":"2025-06-18T19:27:42","slug":"customize-ai-smart-rules-quick-replies","status":"publish","type":"guides","link":"\/blog\/guides\/customize-ai-smart-rules-quick-replies\/","title":{"rendered":"Set Rules and Reply Options That Match Your Brand"},"content":{"rendered":"\n<p>At Omakase.ai, we&#8217;re constantly evolving to make sure your AI agent isn&#8217;t just smart\u2014but perfectly tailored to your business. Every update is designed to give you more control, more flexibility, and a better experience for your customers.<\/p>\n\n\n\n<p>Now, with the latest dashboard upgrades, you can shape exactly how your agent behaves and responds. Here\u2019s what\u2019s new:<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Set Smart Rules for Smarter Interactions<\/strong><\/h3>\n\n\n\n<p>Our new <strong>Rules Settings<\/strong> feature lets you guide your AI Agent\u2019s behavior with clear, customized instructions. Think of it like setting the ground rules\u2014so your agent always responds the way <em>you<\/em> want.<\/p>\n\n\n\n<p>You can now tell your agent to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Follow a certain tone (e.g., always friendly and cheerful)<\/li>\n\n\n\n<li>Avoid specific topics<\/li>\n\n\n\n<li>Trigger specific responses to common requests<br><\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-center\"><strong>Example:<\/strong><strong><br><\/strong>If a customer asks, \u201cHow do I cancel my subscription?\u201d<br>You can set a rule so the agent responds:<br><strong>\u201cTo cancel your subscription, please call 000-0000-0000.\u201d<\/strong><\/p>\n\n\n\n<p>No more generic replies. You stay in control.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. <strong>Customize Your First Quick Replies<\/strong><\/h3>\n\n\n\n<p>Give your visitors a head start in the conversation by setting up <strong>three custom quick replies<\/strong>\u2014the first things they see when they open the chat (not voice).<\/p>\n\n\n\n<p>These shortcuts help guide the conversation in the right direction and reduce friction for customers looking for answers fast.<\/p>\n\n\n\n<p><strong>Tip:<\/strong><strong><br><\/strong>Use your customer data to find the most common questions (like \u201cWhere\u2019s my order?\u201d or \u201cWhat are your business hours?\u201d) and set those as quick replies. It\u2019s a simple way to make a huge impact.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Set Rules and Reply Options That Match Your Brand\" width=\"1200\" height=\"900\" src=\"https:\/\/www.youtube.com\/embed\/uX0s9wy6YTw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Why It Matters<\/strong><\/h3>\n\n\n\n<p>Your AI Agent is the face of your brand\u2014and now you have more control than ever. These new tools help you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide consistent, on-brand responses<\/li>\n\n\n\n<li>Improve customer satisfaction<\/li>\n\n\n\n<li>Save time by handling repetitive inquiries faster<\/li>\n\n\n\n<li>Turn your AI into a true sales and support assistant<\/li>\n<\/ul>\n\n\n\n<p>Ready to try it out?<\/p>\n\n\n\n<p>Log in to your <a href=\"http:\/\/omakase.ai\">Omakase.ai<\/a> Dashboard and explore the new customization features today.<br>As always, our team is here to help if you have questions or need setup support.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Omakase.ai, we&#8217;re constantly evolving to make sure your AI agent isn&#8217;t just smart\u2014but perfectly tailored to your business. Every&#8230;<\/p>\n","protected":false},"author":264294630,"featured_media":238,"template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-235","guides","type-guides","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"\/blog\/wp-json\/wp\/v2\/guides\/235","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/blog\/wp-json\/wp\/v2\/guides"}],"about":[{"href":"\/blog\/wp-json\/wp\/v2\/types\/guides"}],"author":[{"embeddable":true,"href":"\/blog\/wp-json\/wp\/v2\/users\/264294630"}],"version-history":[{"count":3,"href":"\/blog\/wp-json\/wp\/v2\/guides\/235\/revisions"}],"predecessor-version":[{"id":239,"href":"\/blog\/wp-json\/wp\/v2\/guides\/235\/revisions\/239"}],"wp:featuredmedia":[{"embeddable":true,"href":"\/blog\/wp-json\/wp\/v2\/media\/238"}],"wp:attachment":[{"href":"\/blog\/wp-json\/wp\/v2\/media?parent=235"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"\/blog\/wp-json\/wp\/v2\/categories?post=235"},{"taxonomy":"post_tag","embeddable":true,"href":"\/blog\/wp-json\/wp\/v2\/tags?post=235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}