{"id":417,"date":"2025-07-18T11:30:06","date_gmt":"2025-07-18T02:30:06","guid":{"rendered":"\/blog\/?post_type=updates&#038;p=417"},"modified":"2025-08-21T09:43:18","modified_gmt":"2025-08-21T00:43:18","slug":"seamless-handoff-available","status":"publish","type":"updates","link":"\/blog\/changelogs\/seamless-handoff-available\/","title":{"rendered":"Seamless Handoff Available"},"content":{"rendered":"\n<p><strong>July 18, 2025 &#8211; Escalate a call from AI Agent to Human Agent<\/strong><\/p>\n\n\n\n<p>If a customer wants to speak with a live agent \u2014 for example, to cancel a subscription or handle a complex request \u2014 Omakase.ai can now automatically offer a &#8220;Click to Call&#8221; button that connects them directly to your team.<br><br>Access dashboard \u21e8 Custom Rules \u21e8 Add rules and phone number <\/p>\n","protected":false},"excerpt":{"rendered":"<p>July 18, 2025 &#8211; Escalate a call from AI Agent to Human Agent If a customer wants to speak with&#8230;<\/p>\n","protected":false},"author":264294630,"featured_media":424,"template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-417","updates","type-updates","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"\/blog\/wp-json\/wp\/v2\/changelogs\/417","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/blog\/wp-json\/wp\/v2\/changelogs"}],"about":[{"href":"\/blog\/wp-json\/wp\/v2\/types\/updates"}],"author":[{"embeddable":true,"href":"\/blog\/wp-json\/wp\/v2\/users\/264294630"}],"version-history":[{"count":7,"href":"\/blog\/wp-json\/wp\/v2\/changelogs\/417\/revisions"}],"predecessor-version":[{"id":425,"href":"\/blog\/wp-json\/wp\/v2\/changelogs\/417\/revisions\/425"}],"wp:featuredmedia":[{"embeddable":true,"href":"\/blog\/wp-json\/wp\/v2\/media\/424"}],"wp:attachment":[{"href":"\/blog\/wp-json\/wp\/v2\/media?parent=417"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"\/blog\/wp-json\/wp\/v2\/categories?post=417"},{"taxonomy":"post_tag","embeddable":true,"href":"\/blog\/wp-json\/wp\/v2\/tags?post=417"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}